ALPHA INDUSTRIES, INC. RETURN POLICY
We hope you enjoy your new Alpha Industries purchase! We are committed to the quality of our products and the satisfaction of our customers. For any questions, please contact firstname.lastname@example.org.
If you have any issues with your purchase, you are eligible for a return within 60 days from date of purchase, provided the item(s) meet the return conditions:
Any shipping fees on the original order are final and will not be refunded. All sale items are considered final sale and are not eligible for return.
RETURN USING PRE-PAID LABEL:
Please note, a $11 return fee will be deducted from your refund if you use our label provided. Please click the link below to create the pre-paid label, notating your order number, then print it out, place it on the box, and drop it off at your local UPS store.
ARRANGE YOUR OWN RETURN SHIPPING:
If you use our pre-paid return label, the cost of return shipping is $11 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method.
Please ship to the address below, referencing your order number on the return label.
Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920
Unfortunately, at this time, we do not do direct exchanges – if you need an exchange, please follow the instructions above to return and place a new order. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.
Make sure your country is selected at the top of the page
Scroll to the bottom of the page and select “INTERNATIONAL RETURNS”
Enter your i-Parcel Tracking Number and Email Address you would like your return label sent to
Follow the instructions provided in the email you receive to make your return
PLEASE NOTE:?You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at Alpha Industires.
We stand behind all our products and are confident that they will perform as designed. While Alpha Products are not sold under any guaranteed warranty if you feel your product has under-preformed or exhibits any manufacturing defects we will evaluate any and all claims on jackets within 6 months of purchase date from AlphaIndustries.com. After 6 months, items exhibiting issues are considered normal wear-and-tear and may not qualify for replacement.
ANY QUESTIONS??EMAIL US AT:?CUSTOMERSERVICE@ALPHAINDUSTRIES.COM